Adam Szakacs' AI Playground
Hi, I'm Adam. It's nice to meet you.
I am a Customer Success leader specialized in building revenue-generating Enterprise and Strategic Customer Success organizations from the ground up. I thrive on engaging with high-risk customers and turning them into long-term partners.
Personally, I am passionate about technology — and the adolescent tinkerer in me is genuinely inspired by the limitless possibilities of AI. I'm immersing myself on a daily basis.
Featured Project
The Family Ski Highlight Reel
With Claude Cowork, I built a macOS app to turn GoPro ski footage from my family trips into polished highlight reels — automatically.
Instead of spending hours scrubbing through video, the app does it all:
  • AI-powered clip selection analyzes every segment of footage and picks the best moments — kids skiing at speed, good turns, action in frame — while skipping chairlifts, standing around, and empty slopes
  • Beat sync matches clip transitions to the rhythm of the background music so cuts feel natural and intentional
  • Smart clip merging combines consecutive action sequences into variable-length clips instead of rigid fixed-length cuts
  • One-click music mixing layers a soundtrack under the original audio with balanced volume and a smooth fadeout
The whole workflow is simple: import footage, click Analyze & Build, review what the AI picked, and export. What used to take an evening of manual editing now takes a few minutes.
Built with Claude's Vision API for the scene selection intelligence.
I am not an engineer - this has been eye-opening!
Professional AI
AI at Work: Efficiency Built for My Team
Every day, I leverage Claude, Dust, and NotebookLM to do more at scale across my Customer Success organization. These aren't just experiments; they're embedded in how my team operates.
I co-developed the internal AI agent used across our GTM teams globally. It connects to internal Google Drive, Snowflake, Slack, product documentation, call transcripts and CSM email accounts. Teams use it for over 40 discrete functions including in-depth customer-facing reporting, and detailed use case recommendations with in-depth technical step-by-step implementation. A few of my favorites:
Automated Weekly Briefing
Identifies customer risk and opportunities related to consumption, active users, news, call transcripts.
Marketing Assets Relevant for Customers
Turns marketing assets into action-oriented recommendations for individual customers.
Up next: Internal and Customer-facing Account Plans
Developing custom Success Plan + Renewal Plan + Project Tracking app.
Personal AI
Dad + Daughter Game Studio
At home, AI is a creative adventure. My daughters voice record their ideas for games they want to create, describing characters, rules, and mechanics in their own words. Then we bring those games to life together using Claude Code.
It's part game design, part imagination exercise, and entirely theirs. They're learning to think in sequence and detail, articulating what they want clearly enough for Claude to build it. The result? Custom games nobody else in the world has played, designed by kids who haven't written a single line of code.
It feels like absolute magic to them, and I love watching their faces light up as they play their creations together.
About Me + Contact
Building World-Class Customer Success Organizations
Over the course of my career, I've had the privilege of leading Customer Success at some of the most respected names in digital experience and product intelligence. Each role has sharpened my core belief: Customer Success done right isn't a support function — it's a revenue engine and a competitive moat.
I've built, led and scaled Customer Success organizations at:
I've led global engagements with enterprises including:
Whether you're looking for a Customer Success leader who can rescue at-risk accounts and build high-performing teams from scratch, or you're just curious about how AI is reshaping the way modern Customer Success organizations operate, I'd love to connect.
I bring deep enterprise experience, genuine technical fluency, and a builder's mindset. If you're hiring, partnering, or just want to geek out about AI workflows, my inbox is always open.
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